Divoom one-year limited warranty :
Divoom Warrants that its products shall be free from significant defects in material and workmanship of one-year from date of purchase. If the product malfunctions under conditions of normal use within one months from the date of purchase, and there is no external damage to the product casing, then the defective product may be exchanged for a new one. If any problems occur during normal use of the product during warranty period, and are not the result of human error, then the authorized Divoom dealer in local will repair free of charge. The authorized Divoom dealer in your country will, at its option, replace or repair for any product which proves to be defective in material or workmanship during warranty period.
This warranty is valid to the original purchaser only, accompanied by a receipt or proof of purchase, and with original
factory serial number.
This warranty is only valid for Divoom products distributed by authorized dealers Internationally, Please contact
authorized Divoom dealer in your country, for authorized dealer information, please check a list of Divoom authorized
dealers, please click here.
What the warranty does not cover:
Misuse or failure to follow the product directions, improper installation.
Accident, neglect, fire, water, lightening or other acts of nature, unauthorized product.
Repair or attempted repair by anyone not authorized by Divoom.
External causes, such as electric power fluctuations or failure.
Use of supplies or parts not meeting the specifications of Divoom.
Normal wear and tear.
Any other cause that does not relate to product defect.