United States warehouse
Halethorpe, Maryland
Address on file: 1760 SULFUR SPRING RD, HALETHORPE, MD 21227 USA.
Shipping methods: UPS, USPS, DHL.
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Divoom support policy
Shipping Policy
Divoom ships most United States and Europe orders from local warehouses, while other regions ship by available standard or expedited services based on destination, package size, and package weight.
Where your order ships from
The checkout page shows the available delivery methods for your shipping address. The warehouse and courier can change based on current stock.
Germany warehouse
Munster, Hessen
Address on file: Breitefeld 15, 64839 Munster (Hessen), Deutschland.
Shipping methods: UPS, USPS, DHL.
China warehouse
Global fulfillment
Shipping methods: HK DHL, YunExpress, SFC Service.
If a selected warehouse does not have stock, we may ship from China.
Standard and expedited shipping
Compare the delivery paths available for your destination before checkout. Final options and prices are shown after you enter your shipping address.
Standard shipping
Standard shipping by region
- U.S. and Europe orders usually arrive within 2-5 working days when local warehouse stock is available.
- Orders outside the United States and Europe usually arrive within 7-15 working days, but delivery can sometimes take longer.
- Shipping fees outside the United States and Europe are based on order size, order weight, and delivery location.
Expedited shipping
Usually 5-10 days faster outside U.S. and Europe
- Expedited shipping may be available for regions outside the United States and Europe.
- Shipping costs depend on order size, order weight, and destination.
- Available expedited methods and prices are shown at checkout.
Processing and tracking
After payment is confirmed, it may take up to 24 hours to process and ship your order. Weekends and public holidays are not included.
Cutoff time
Orders after 1 p.m. Pacific Time
Purchases made after 1 p.m. Pacific Time are shipped by the next business day. Orders after 1 p.m. Pacific Time on Friday may ship the following Monday, excluding public holidays.
Tracking email
Updates may take 3 business days
After the shipping label is printed, you will receive an email with the tracking number. Tracking information may take up to 3 business days to appear.
Tracking, lost packages, and address changes
Contact support with your order number and tracking number when tracking is unclear, the package appears lost, or the address needs review.
Damaged or lost in transit
Divoom is responsible during transportation
Divoom will be responsible for items that are damaged or lost during transportation. If all else fails, contact our support team directly for help.
Incorrect address
Contact us within 24 hours
If you entered an incorrect address, contact us within 24 hours at mia@divoom.com. Once the package has shipped, the address cannot be changed. Divoom is not responsible if the package is delivered to an incorrect address provided by the customer.