The Divoom app handles most day-to-day tasks — pairing, content uploads, widget setup, and device settings. But sometimes you need more. A hardware issue, a reset procedure that requires specific button timing, a firmware recovery scenario, or a question about warranty coverage are all situations where the app alone cannot provide the answer you need.
This guide collects every official resource beyond the app for Times Gate, Times Frame, and Pixoo-64 — product manuals, video tutorials, support contact channels, and warranty information — so you know exactly where to turn when the app experience reaches its limit.
Bookmark this page: The resources listed here are the official Divoom support channels. If you ever encounter a problem the app cannot solve, start with the product manual, then check the YouTube channel, and reach out to support if the issue persists.
Official Product Manuals
The most comprehensive resource for any Divoom smart display is the official product manual. It covers unboxing, button functions, LED indicator meanings, factory reset procedures, safety information, and technical specifications that the app does not surface.
All Divoom product manuals are available online at the Divoom Product Manual page. This page is organized by device model and is updated when new firmware or hardware revisions are released.
What You Will Find in the Manual
- Complete button diagrams and function descriptions
- Factory reset and recovery mode instructions
- LED indicator color and behavior reference
- Charging and power specifications
- Safety warnings and compliance information
- Device-specific troubleshooting steps
For quick reference, each Divoom smart display also includes a printed Quick Start Guide in the box. The printed guide covers basic pairing and first-time setup, but the full online manual is the authoritative source for advanced procedures.
Video Guides and YouTube Tutorials
The official Divoom YouTube channel contains product overviews, setup walkthroughs, and feature demonstrations that complement the written manual. Video guides are especially useful for visual learners who want to see pairing steps, reset procedures, or content upload workflows in real time.
Popular video topics include:
- First-time unboxing and setup for each smart display model
- App pairing walkthroughs for iOS and Android
- Firmware update demonstrations
- Creative content ideas and community design showcases
Subscribe to the channel and turn on notifications to stay updated when new tutorials are published for your device.
Contacting Divoom Support
If the manual and video guides do not resolve your issue, Divoom support is available through the official contact page. The support team can assist with hardware issues, warranty claims, advanced troubleshooting, and questions the app or manual do not cover.
Before Contacting Support
To help the support team resolve your issue quickly, prepare the following information:
- Your smart display model name (Times Gate, Times Frame, or Pixoo-64)
- Your phone model and operating system version (iOS or Android)
- The Divoom app version you are using (found in app settings)
- A brief description of the issue and the steps you have already tried
- If applicable, a photo or video showing the problem
Having this information ready before you submit your request helps the support team diagnose the issue faster without needing to ask follow-up questions.
Warranty and Returns
Every Divoom smart display comes with a standard manufacturer warranty that covers hardware defects and manufacturing issues. Warranty terms and duration vary by region and retailer. For specific warranty information related to your device and purchase location:
- Check the warranty card included in your product box
- Visit the Divoom support page for warranty inquiries
- Contact the retailer where you purchased the device for return or exchange options
The Divoom app does not display warranty information or provide warranty claim functionality. All warranty matters are handled through the official support channels listed above.
Divoom Times Gate
Multi-screen smart dashboard — find manuals, reset guides, and support for your device.
Explore Times Gate
Divoom Times Frame
Smart digital photo frame — online manual, video tutorials, and support contact information.
Explore Times Frame
Divoom Pixoo-64
Large pixel art canvas — access product manuals, YouTube guides, and warranty support.
Explore Pixoo-64Support Resource Summary
| Resource | Best For | Availability |
|---|---|---|
| Product Manual | Button functions, reset procedures, safety info, specifications | 24/7 online, free, no account required |
| YouTube Channel | Visual walkthroughs, setup demos, creative inspiration | 24/7 online, free, no account required |
| Contact Support | Hardware issues, warranty claims, advanced troubleshooting | Business hours, free, contact form on website |
Frequently Asked Questions
Where can I find the manual for my Divoom smart display?
All Divoom product manuals are available on the Divoom Product Manual page. Select your device model to download the full PDF manual. A printed Quick Start Guide is also included in the product box.
Does Divoom offer phone or live chat support?
Divoom support is primarily available through the online contact form on the contact page. Response times vary based on inquiry volume. Check the support page for current contact options including any live chat availability.
How do I check warranty status for my smart display?
Warranty information is provided with your device at the time of purchase. Check the warranty card in the product box. For warranty inquiries, contact Divoom support through the official contact page with your order details and device serial number.
Are there video guides for smart display setup?
Yes. The official Divoom YouTube channel features setup tutorials, product overviews, and creative inspiration videos for Times Gate, Times Frame, Pixoo-64, and other Divoom devices.
Can I return my smart display if I am not satisfied?
Return policies vary by retailer and region. If you purchased directly from the Divoom website, check the return policy on the support page. If you purchased from a third-party retailer, contact their customer service for return instructions.
You Are Never Alone With a Divoom Device
The app handles the everyday — pairing, content, and customization. When you need something deeper, the product manual, YouTube channel, and support team are there to help. Bookmark the manual page and YouTube channel now so you have them ready if you ever need help beyond what the app can provide.
