Divoom support

Contact Us

Choose the fastest support path before sending an email. Most order, tracking, return, warranty, and product questions can be routed with the links below.

Support email
mia@divoom.com
Order help
Include order number
Product issue
Add photos or video

What do you need help with?

Start with the path that matches your request so the right team can review your order, product question, return, warranty case, or business inquiry.

Fast answer

FAQ and product help

Read common answers before contacting us, especially for charging, setup, app, shipping, and warranty questions.

Read FAQ Product manuals

Order status

Track a shipped order

If you have a tracking number from the shipping email, use order tracking first. If the tracking looks wrong, send us the order number and tracking number.

Track your order Shipping policy

Business contact

Bulk orders, dropshipping, affiliates

Tell us your company, country, sales channel, product interest, expected quantity, and timeline.

Dropshipping mia@divoom.com

Email support

If FAQ, tracking, and request pages do not solve your issue, contact us by email at mia@divoom.com.

For order questions

Include order details

  • Divoom.com order number or checkout email.
  • Tracking number if the order has shipped.
  • Delivery country and the issue you see.

For product questions

Show the issue clearly

  • Product model and serial number if available.
  • Short description of the issue.
  • Photos, screenshots, or a short video.