Frequently Asked Questions

You can buy official Divoom products from the Divoom official website and the Divoom Amazon store. Buying through these official channels helps ensure product authenticity, official support, warranty assistance, and access to current promotions.

If you want a pixel-art Bluetooth speaker for your desk or as a gift, choose Ditoo Pro, TimeBox Evo, Tiivoo-2, or MiniToo, depending on the look, size, and sound you prefer. If you want a pixel-art display for room decor, gaming setups, social media counters, or creative visuals, choose Pixoo, Pixoo-64, or Times Gate. If you want a photo and memory display for family use, choose Times Frame. If you want portable outdoor sound, Itour-S is a better fit. If you want karaoke or party audio, choose a SongBird, Spark, Fairy-OK, or Ditoo-Mic product.

Ditoo and Ditoo Pro are both retro pixel-style Bluetooth speakers with a pixel display and app-controlled pixel art features. Ditoo Pro adds stronger desk speaker features, including 15W sound, DIY app control, alarm, white noise, TF card support, and USB-C playback. Choose Ditoo Pro if you want richer audio and more complete desk speaker functions; choose Ditoo if you want the classic cute retro pixel speaker experience.

Pixoo and Pixoo-64 are both pixel-art displays, but Pixoo-64 has a larger 64x64 display area for more detailed pixel art and data widgets. If you want a larger display for social media counters, desk decor, or wall display, Pixoo-64 is usually the stronger choice.

Times Gate is best for users who want a 5-screen smart pixel display for a gaming desk, creator desk, or work setup. It is designed to show clocks, weather, stocks, social stats, pixel art, RGB-style visuals, and app widgets. Choose it when you want a desktop dashboard, not a Bluetooth speaker.

Times Frame is best for users who want a 10.1-inch WiFi digital photo frame that also works as a smart desk display. It can show personal photos and videos through the Divoom app, and its 64GB storage can hold a large photo and video library. It also supports daily display features such as 400+ clock faces, weather, stock tickers, calendar-style information, milestone reminders, and a tomato timer. Choose Times Frame if you want a family photo display, a memory-focused gift for parents or grandparents, or a stylish desk screen that combines photos with useful daily widgets.

Our products usually cost more because they are built for more than basic sound or a simple screen. You are getting a device that can play music, show pixel art, display clocks or smart widgets, connect with the Divoom app, use community artwork, and be customized for your desk, room, gaming setup, or gift occasion. If you only need standard audio or basic lighting, a simpler product may be enough. If you want sound, design, pixel art, and personalization in one product, Divoom offers stronger long-term value.

Yes. If you are choosing a gift, you can use the following suggestions: Ditoo Pro, TimeBox Evo, Tiivoo-2, and MiniToo are great for cute retro speaker gifts, birthdays, holidays, dorm rooms, and desk setups. Pixoo-64 and Times Gate are better for gamers, creators, streamers, pixel-art fans, and desk setup lovers. Times Frame is a thoughtful choice for family photo sharing, parents, grandparents, housewarming, and memory-focused gifts.

Yes. We offer promotions through official sale pages, bundles, email signup offers, and limited-time discount codes. You can find current deals on the Divoom official website and the Divoom Amazon store. If you have a special idea, a corporate gift plan, or a large-volume order, you can contact us by email at mia@divoom.com or through the chat button in the lower-right corner of the website. We can review your request and set up a dedicated discount code for your order.

Yes. We support bulk orders, corporate gifts, event gifts, reseller requests, business cooperation, and bundle purchases. For larger orders, we can help confirm product options, quantity, availability, shipping plan, business pricing, and dedicated discount codes. If you are choosing gifts for a team, event, gaming community, creator campaign, or holiday package, tell us your product idea, estimated quantity, delivery country, and preferred timeline at mia@divoom.com, or contact us through the chat button on our website.

Product sizes vary a lot by model. For example, Times Frame is a 10.1-inch Wi-Fi digital photo frame, Ditoo Pro is a compact retro desk speaker, Pixoo-64 is a larger 64x64 pixel display for desks or walls, and Times Gate is a multi-screen desktop display. If size matters for your desk, shelf, wall, or gift box, please check the product dimensions on the product page before ordering.

Many Divoom products are suitable for teenagers and creative users who enjoy music, pixel art, gaming rooms, desk setups, and personalized room decor. For younger children, we recommend adult setup assistance, especially for app connection, charging, Wi-Fi settings, and small accessories.

We ship from warehouses in the United States, Germany, and China. Most orders in the United States and Europe are shipped free from local warehouses and arrive in 2-5 business days. Orders to other regions are shipped with a shipping fee based on order size, weight, and destination, and usually arrive in 7-15 business days. You can also review our Shipping Policy.

For most United States and Europe orders, delivery takes 2-5 business days from the local warehouse. For other regions, standard shipping usually takes 7-15 business days. After payment is confirmed, processing and shipment may take up to 48 hours, excluding weekends and holidays. For more details, see our Shipping Policy.

After the shipping label is printed, we send a tracking email. Tracking information may take up to 3 business days to update. You can use the tracking number on the carrier website or 17TRACK. If the tracking information does not update after that, email mia@divoom.com with your order number and tracking number, and we will help check the shipment record.

Tracking may take up to 3 business days to update after the shipping label is printed. If it remains unchanged after 3 business days, email mia@divoom.com with your order number and tracking number. We will help check whether the package is waiting for carrier pickup, already in transit, being re-delivered, or under courier investigation.

We are responsible for items that are damaged or lost during transportation. If your package is lost or damaged in transit, email mia@divoom.com with your order number and tracking number. After the carrier confirms the result, we will provide a suitable solution such as replacement, reshipment, or refund. You can also review our Shipping Policy.

Yes. We are responsible for items lost or damaged during transportation. If delivery fails because the package is lost, damaged, returned to the service provider, or cannot be delivered after carrier review, we can arrange reshipment, replacement, or refund according to the order record. Email mia@divoom.com with the order number, tracking number, and complete delivery address.

Customs duties, import taxes, or local fees are charged by the destination country or region, not directly by us. For countries where duties are collected by customs, the customer may need to pay the tax before the parcel can be released. If you receive a tax notice, please do not ignore it. You can send us the notice, amount, order number, and tracking number so we can help confirm what the charge is.

In many countries, the courier may contact you by phone, SMS, or email if delivery details are needed. Please make sure your phone number, email, and address are correct when placing the order. If tracking shows delivery failed, we can help check the carrier status, but the courier may still need a reachable phone number or a corrected address before re-delivery. If you contact us about a failed delivery, include your order number, tracking number, phone number, and full delivery address so we can confirm whether the carrier can try delivery again.

If the shipping address is wrong, email support@divoom.com within 24 hours after placing the order. Include your order number and the complete correct address: receiver name, street, city, state or province, ZIP/postal code, country, phone number, and email. If the package has not shipped, we can try to update the order address. After the package has shipped, the address usually cannot be changed directly; if delivery fails or the package is being re-delivered, we can check with the carrier, but whether the address can be changed depends on the carrier status.

If delivery fails, use the tracking number to follow the courier notice first. If the carrier asks for a new address or delivery confirmation, update that information as soon as possible. If the package is lost, damaged, or repeatedly fails delivery, email mia@divoom.com with the order number, tracking number, phone number, and complete address so we can check whether the carrier can re-deliver or whether reshipment/refund should be reviewed.

Our shipping policy supports warehouse delivery, not customer pickup. We ship orders from the United States, Germany, or China warehouses through UPS, USPS, DHL, HK DHL, YunExpress, or SFC Service. Please use the delivery option at checkout instead of visiting a warehouse for pickup.

Please contact us with your order number and tracking link. We will check why the package was returned and confirm whether it can be reshipped, whether a new address is needed, or whether another solution is more suitable.

Holiday periods can cause slower warehouse handling, carrier pickup, customs clearance, and tracking updates. If tracking has not updated for several days, send us your order number and tracking number. We will help check the carrier status and keep you updated.

If you paid for expedited shipping and the delivery time is much longer than expected, contact us with your order number and tracking number. We can review the shipping record. If the express service clearly exceeds the promised range because of shipping service issues, we can check whether the expedited shipping fee can be refunded.

In many countries, the courier may contact you by phone, SMS, or email if delivery details are needed. Please make sure your phone number and email are correct when placing the order. If you need to update your phone number before shipment, contact us as soon as possible.

Most Divoom USB-powered products can be used in both 110V and 220V regions. You do not need a heavy voltage transformer for these products. Use the original charging cable and a suitable local USB wall adapter, commonly 5V/2A or 5V/3A depending on the product.

Most USB-powered Divoom products do not require a large voltage transformer in 220V countries. The usual solution is to use the original charging cable with a local USB wall adapter that outputs 5V/2A or 5V/3A. If the device does not charge, switch away from computer USB ports and incompatible fast chargers first.

Most Divoom products include the original charging cable, but a wall adapter is usually not included. You do not need to buy a voltage transformer for normal USB-powered Divoom products; just use a suitable local USB wall adapter. For many models, a 5V/2A or 5V/3A adapter works best with the original cable. If your product page or manual lists a specific power requirement, follow that requirement first.

For most Divoom devices, please use a standard USB adapter that matches the product requirement, commonly 5V/2A, together with a suitable USB charging cable. Some troubleshooting cases may require testing a 5V/3A adapter if support asks you to do so. Please avoid charging from a computer USB port because the current may be too low, and avoid unsupported USB-C to USB-C fast-charging cables unless your specific model clearly supports them.

A computer USB port may not provide enough power for some devices. If the product does not charge or turn on properly, please try a suitable USB wall adapter instead.

Please do not use a cable with USB-C connectors on both ends, such as some newer phone charging cables, unless your specific model clearly supports it. Many Divoom devices do not support USB-C to USB-C charging. For normal charging, use a USB-A to USB-C cable or the original cable included with the product.

Use the original cable or a USB-A to USB-C cable with a compatible 5V adapter, make sure the cable is fully inserted, and charge the device for at least 30 minutes before turning it on. If the red indicator does not turn on, test another cable and adapter. If the red light flashes or the device still cannot power on, press the reset hole near the power switch for about 3 seconds, then contact us with your order number and a short video showing the adapter, cable, indicator light, and power-on attempt.

Slow or unstable charging is usually related to the power source, cable, or adapter. Please use the original charging cable with a standard 5V/2A or 5V/3A USB wall adapter, and avoid charging from a computer USB port. If you are using a phone fast charger or a USB-C to USB-C cable and the device charges slowly, stops charging, or does not respond, switch back to the original cable and a standard 5V adapter first. If the problem continues, record a short video showing the adapter, cable, indicator light, and charging process so we can help check the issue.

Our portable speakers use built-in rechargeable batteries. The battery is not designed as a normal user-replaceable part. For safety, please do not open the device yourself. If the battery has a problem, send us the product model, purchase date, proof of purchase, and a short video of the issue, and we will check the available solution for your model.

We do not sell batteries as standard self-service accessories for at-home replacement. If the battery fails, do not open the product yourself or buy a random battery. Please contact us with the product model, purchase date, proof of purchase, and a short video of the issue. We will check whether warranty support, replacement, repair guidance, or another solution is available.

If the red light does not turn on, please check whether the cable is fully inserted and whether the adapter is working. If the red light stays on, let the device charge for at least 30 minutes before checking battery status or turning it on. If the red light flashes, the battery or charging circuit may need further support, so please contact us with your order number, product model, and a video.

You can use a phone charger only if its output matches the product requirements. If charging fails, please switch to a standard 5V USB adapter and the original cable.

Using a speaker for a long time while charging can raise the battery temperature. If the battery stays hot for too long, its internal protection may activate and the device may stop charging. We recommend charging the speaker first and then using it, instead of playing music continuously while charging for long periods.

Please ignore the black screen temporarily and check whether the Divoom app can find and connect to the device. If the app can connect normally, open the device settings in the app and check brightness, display settings, and screen-off schedule. If the app cannot find the device either, the product may not be powering on normally, and you should contact us with your order number and a video.

Yes. For supported products, you can open the device settings in the Divoom app and enable a scheduled screen-off or auto-off timer. This is useful if you use the device in a bedroom or want the display to turn off at night.

Yes. Many Divoom products use a USB-C charging cable, and you can usually buy a suitable USB-A to USB-C cable from Amazon or local electronics stores. Please avoid USB-C to USB-C cables unless your model clearly supports them. If you are unsure, contact us with your product model before buying.

Most Divoom smart products are controlled through the Divoom app. The app lets you manage pixel art, clocks, animations, widgets, settings, and device connection features depending on the model. Our app is called Divoom, the same as our brand name. You can download it from the Apple App Store or Google Play.

Please make sure your device supports WiFi, your phone is close to the device, and your router settings meet the product requirements. Restart the device, reopen the Divoom app, and try pairing again. If it still fails, send us your product model, phone model, app version, WiFi setting screenshot if available, and a short video of the connection process. We will help check whether the issue is related to setup, firmware, or the app.

Please make sure Bluetooth is enabled, the device is powered on, and the device is not already connected to another phone. If pairing fails, remove the device from your phone’s Bluetooth list and pair again through the Divoom app.

A Divoom device should normally be paired with one phone for setup and control at a time. If it is already connected to another phone, disconnect it from that phone first, then pair it again in the Divoom app on the new phone.

After choosing or editing a face in the Divoom app, tap the checkmark or confirmation icon in the upper-right corner of the app interface to save the setting. If the setting does not stay saved, record the app page and saving process, then send it to us with your product model and app version. We will help check whether the issue is related to the app operation, firmware, or model support.

Yes, but the best model depends on what you want to display. Times Frame is better for clocks, calendars, weather, photos, videos, and finance-style widgets such as stock or crypto information. Times Gate is better for a desk dashboard with clocks, weather, stocks, currency or crypto-style information, and other real-time display widgets. Pixoo-64 is the stronger choice for pixel art plus online information counters, such as social media stats, streaming channel followers, Twitch information, and game-related data like KDA. Pixoo and Pixoo-Max are better for pixel art, clocks, weather, notifications, temperature/noise-style information, and room or shop display use. Online widgets need Wi-Fi and the Divoom app, and finance data such as stocks or crypto may have a short delay, often around 10-15 minutes depending on the data source.

Stock ticker availability may depend on data providers, market changes, and app updates. If a ticker is missing or outdated, send us the ticker symbol, product model, app version, and a screenshot of the app page where you searched for it. We will help check whether the ticker is currently supported.

Yes, supported Divoom pixel products let you create, upload, or display pixel art through the Divoom app. Available creation tools and display size depend on the product model.

Restart the device and reconnect it through the Divoom app. If the screen still freezes, send us the product model, app version, the email address linked to your Divoom app account, and a short video of the issue. We will help check whether a firmware update or another solution is needed.

Please restart the device and make sure it has enough power. If the buttons still do not respond, send us a short video showing the device power status, the button operation, and the result. We will help check whether the issue is related to power, firmware, or hardware.

You can use many Divoom speakers as regular Bluetooth speakers without the app, but the Divoom app is recommended for pixel art, animations, clock faces, widgets, and deeper customization. At the moment, our Divoom app is available for phones and tablets. We do not currently offer a Windows, Mac, or desktop computer version for controlling the device.

Album artwork, photo display, and app-based media features can be affected by product model, phone system, app version, and third-party app compatibility. If album artwork from another app does not appear, that app may not be sending image data to the Divoom device. Send us the product model, phone system, app version, third-party app name, and screenshots or a short video of the problem so we can help check it.

If you forgot your Divoom app password, please contact us with the email address linked to your Divoom app account. After we verify the account, we can help reset the initial password, and you can log in again and change it to your own password in the app.

At the moment, our Divoom app is available for phones and tablets. We do not currently offer a Windows, Mac, or desktop computer version for controlling the device. Please search for “Divoom” in the App Store or Google Play and use the mobile/tablet app for setup and customization.

Turn on the device, open the Divoom app, tap Add Device, and allow the app to use Bluetooth and location permissions if your phone asks. Keep the device close to your phone during setup. If the app cannot find the device, restart the device and app, reopen Bluetooth on your phone, and try again.

On many Android phones, Bluetooth scanning requires location permission from the system. This does not mean we need your physical location for normal product use; it is required so the app can search for and connect nearby Bluetooth devices. Please allow the permission during setup, then try adding the device again.

For music playback, please connect the speaker through your phone’s Bluetooth audio list, not only through the Divoom app. The app connection is mainly for device settings and display control, while Bluetooth audio is used for sound. Also check that the phone volume and device volume are turned up, and that the speaker is in Bluetooth audio mode.

Please connect your device to the Divoom app first, then open the clock/time setting in the app to update the device time. In most cases, the device will sync with your phone time after connecting. If the time becomes incorrect again after syncing, contact us with your product model and app version so we can help check whether it is a setting issue or a device issue.

Lyric display depends on the product model, phone system, music app, region, and app version. For Tiivoo-2, overseas lyric display has been tested with Joox in some cases. In China, some music apps may support Bluetooth lyric display when the lyric or car/Bluetooth lyric setting is turned on inside the music app. If lyrics are important to you, please tell us your product model, phone model, music app, and country before purchase so we can help confirm the current compatibility.

Please turn on the device and keep it close to your phone, then restart the Divoom app and your phone’s Bluetooth. If it still does not appear, restart your phone, delete old connection records if needed, and try again. If your product uses Wi-Fi, also test with a phone hotspot or a different Wi-Fi network to rule out router restrictions.

If setup is stuck around 40%, please make sure you are using the latest Divoom app. Reinstalling the app can also help in some cases. Then try setup again with a stable 2.4GHz Wi-Fi network, and avoid public Wi-Fi that requires web login or extra verification.

If setup is stuck around 60%, the device is usually having trouble connecting to the router. Please check that the Wi-Fi password is correct, including uppercase and lowercase letters. Do not use public Wi-Fi without a standard password, such as airport, shopping mall, hotel, or school networks that require browser login. If possible, try a phone hotspot or a different home Wi-Fi network.

Please make sure your router uses WPA2 security mode instead of mixed WPA/WPA2 mode, then try connecting again. Keep the Times Frame close to the router during setup, confirm the Wi-Fi password is correct, and test with a phone hotspot if needed. If the issue continues, contact us with your app account ID, product model, and a screenshot or video of the setup page.

For Pixoo-64 Wi-Fi setup, please clear old Bluetooth connection records if necessary, keep the device close to your router, confirm your Wi-Fi password is correct, and use a normal password-protected home Wi-Fi network. Public Wi-Fi networks that require browser login are usually not suitable. If setup still fails, try a phone hotspot or another router, because some routers have firewall settings that block new devices.

We do not recommend using public Wi-Fi for setup. Networks in airports, malls, hotels, schools, dorms, and offices may require browser login, SMS verification, or extra authentication that the device cannot complete. For the first setup, please use a normal home Wi-Fi network or a phone hotspot.

Yes. A phone hotspot is useful for testing whether the issue comes from your router or home network. For Wi-Fi products, you may need two phones: one phone shares the hotspot, and the other phone runs the Divoom app to connect the device to that hotspot.

Some developer resources are available for products such as Times Gate and Pixoo-64. You can review our API documentation at https://docin.divoom-gz.com/web/#/5/374. If you need technical support for app content, Times Gate, Pixoo-64 development, or API use, you can contact our developer team at developer@divoom.com.

You can check the product page, packaging materials, and the Divoom Product Manual page when available. If you cannot find the manual for your model, contact us with your product name and order information, and we will help point you to the right setup guide.

If your device is frozen, not responding, or behaving abnormally, restart it first. For some models, you can press the reset hole near the power switch with a small pin for about 3 seconds. After resetting, reconnect the device in the Divoom app. If the issue continues, send us your product model, order number, and a short video.

Check whether the sound source volume is too high, then lower the phone volume and device volume slightly. Try another music app or audio source, reconnect Bluetooth audio, and keep the speaker away from strong interference. If the distortion continues at normal volume, send us a short video so we can check whether it is a speaker or connection issue.

After selecting or editing a clock face, pixel art, or display mode in the Divoom app, make sure you tap the save or checkmark button. If the display does not stay after saving, reconnect the device, update the app, and try again. Some online widgets may need Wi-Fi to refresh correctly.

Some Divoom display products support text, reminders, clock faces, or custom visual content depending on the model and app features. If you want to use a device for reminders, choose a display-focused model such as Pixoo-64, Times Gate, or Times Frame.

Ditoo Pro is primarily a retro pixel Bluetooth speaker for music, pixel art, alarms, white noise, TF card playback, and desk decor. It is not designed mainly for phone calls or hands-free calling. If you want microphone, karaoke, or singing features, Ditoo-Mic, SongBird, or Fairy-OK will be a better fit.

Ditoo 5-Mic / Ditoo-Mic is made for karaoke, singing, party use, and microphone interaction, but it is not designed for answering phone calls or hands-free calling. If your main need is phone-call support, choose a model that clearly lists this feature, such as Itour-S, which includes hands-free calling, or Lovelock, which lists a built-in microphone for voice notes or answering calls. For karaoke, Ditoo-Mic, Fairy-OK, SongBird, and Spark models are better choices; for phone calls, use a model with call support listed on the product page.

Our karaoke models are designed for singing and microphone use. If karaoke is your main use case, choose a product that includes microphone support, such as SongBird or Fairy-OK models.

If your SongBird stops working, please send us the product model, order number or proof of purchase, purchase date, and a short video showing the problem. If it is an eligible quality issue within the warranty period, we can review replacement or another after-sales solution. If the product is outside warranty or parts are no longer available, we may still be able to provide repair guidance, local repair advice, or a discount option for a new product.

Yes. Pixoo-64 is one of the better Divoom choices if you want a pixel display for online counters and creator desk setups. Through the Divoom app, it can be used for pixel art, clock faces, weather faces, and selected online information counters. Product information highlights streaming channel followers, Twitch information, social media tracking, and game-related data such as KDA or game results. Pixoo-64 also has more advanced possibilities for users who want API or third-party dashboard-style setups. These online counters need Wi-Fi and app setup, and availability can change if a social platform changes its data access or if the app updates its supported services.

Pixoo-64 can show selected app-based data widgets and online information counters, especially social or creator-related data such as social stats, streaming followers, Twitch information, and game data. For stock or crypto prices, availability depends on the Divoom app, the widget currently supported for your model, and third-party data sources. If your main goal is a finance-style desktop dashboard, Times Gate or Times Frame is usually a better fit because they are more closely tied to stock, currency, crypto, weather, clock, and calendar-style widgets. Please note that market data may not refresh in real time; stock, currency, or crypto information can have a delay of about 10-15 minutes, and a ticker may change, disappear, or show incorrect data if the data provider changes.

Yes. Times Gate is a multi-screen smart display, so you can use different screens for different content through the Divoom app. For example, one screen can show a clock, another can show weather, another can show stock, currency, or crypto-style information, and the other screens can show pixel art, animations, social stats, or other supported widgets. If you are uploading custom content, make sure you apply or upload the content to each screen you want to change. Times Gate works best when it is connected to stable Wi-Fi and power, especially for online data widgets.

Yes. Times Frame connects through Wi-Fi and the Divoom app. After setup, it can be used for remote photo and video sharing, clock faces, weather, calendar-style information, finance widgets, reminders, and other smart display content. Some uploaded content can remain on the device, but online widgets, remote sharing, weather, and finance data need an internet connection to refresh. If the connection is unstable, keep your phone close to Times Frame during setup, use a stable Wi-Fi network, restart the frame and app, and make sure the app is updated. If it still cannot connect, send us your product model, app version, Divoom app account email, and a short video of the connection process, and we will help you check the next step.

For Divoom LED backpack products, the LED display is part of the bag’s smart display system. Please do not force-remove the screen unless your specific model is designed with a removable module, because forced removal may damage the bag or display. You can compare current pixel bag models in the Pixel Art Backpacks collection.

Yes. Divoom pixel-art bag models with LED screens can display pixel art, icons, animations, or custom designs through the Divoom app. The supported models include Pixoo Backpack-M, Divoom Backpack-S, Divoom Cyberbag, Divoom Sling Bag, Divoom Sling Bag-V, and Divoom Sling Bag-C. You can choose built-in pixel art from the app or upload/create your own design, then send it to the bag display. The exact screen size, display effect, and carrying style depend on the model.

Yes. Timebox-Evo is a pixel-art Bluetooth speaker with a 16x16 DIY LED display. It supports app-controlled pixel art and display customization, while also working as a Bluetooth speaker and alarm-style desk device.

Yes. If you want a gaming room or streaming desk that feels more personal, Divoom products are a good fit because they add moving pixel art, lighting, widgets, sound, and retro tech style instead of only static decoration. Pixoo and Pixoo-64 are better for wall or shelf displays, pixel animations, game-style icons, social counters, streaming followers, Twitch information, and creator desk backgrounds. Ditoo Pro is better if you want a small retro Bluetooth speaker for music, alarm, white noise, mini games, and a 16x16 pixel display on a desk or bedside table. Times Gate is better for a smarter desktop dashboard because it can show clocks, weather, stock/currency/crypto-style data, animations, and other app widgets across multiple screens. For gifts, Ditoo Pro, Pixoo-64, and Times Gate are especially easy to match with gamers, streamers, pixel-art fans, and people building a more playful desk setup.

Divoom speakers are designed for daily listening, desk setups, bedroom use, and small-room audio, while also adding a visual pixel-art experience. If your priority is maximum volume for a large party, a dedicated party speaker may be better. If you want a speaker that combines sound, design, pixel art, and personality, Divoom is a strong fit.

Yes. Several Divoom products support clock, alarm, white noise, timer, brightness adjustment, or scheduled screen-off features, depending on the model. They can work well on bedside tables, desks, dorm rooms, and bedrooms. If you are sensitive to light at night, use brightness controls or scheduled screen-off in the Divoom app when supported.

Yes. Times Frame is designed for photo and video display, so it is a good choice for family memories, parents, grandparents, and long-distance photo sharing. It can also show daily information such as clocks, weather, calendar-style content, reminders, and other supported widgets.

Divoom LED backpacks are designed for visual expression and custom pixel display. You can use supported display features to show your own design, but the backpack is still a physical bag, so daily durability, fabric care, zipper condition, and electronic module care all matter. If the issue is fabric, zipper, strap, or sewing related, a local tailor may sometimes be the fastest option. If the issue is related to the LED display or electronic module, contact us with photos and your order information.

Itour-S is the better fit if you want a more portable Divoom speaker for outdoor listening, travel, picnics, or casual carry. For desk decoration and pixel display, choose Ditoo Pro, Pixoo-64, Times Gate, or Times Frame instead.

Divoom products are designed for normal daily use such as desks, bedrooms, gaming rooms, dorm rooms, and home decor. To keep them working well, avoid dropping the device, exposing it to water unless the model specifically supports it, using unsupported chargers, or blocking ventilation during long use.

Yes, many Divoom display products can be used in a bedroom. If you are sensitive to light, lower the brightness, choose a calmer display mode, or use scheduled screen-off when supported. This is especially helpful for bedside tables and children’s rooms.

Times Frame is a 10.1-inch Wi-Fi digital photo frame and smart desk display. It is best for showing family photos, short videos, clocks, weather, calendar-style information, reminders, and daily widgets. Choose Times Frame if you want a warm photo-focused gift or a screen that combines memories with practical information.

Yes. Times Frame supports personal photo and video display through the Divoom app. You can use it as a digital album for family memories, travel photos, pet photos, daily moments, or gift messages.

Times Frame is suitable for family photo sharing, especially when you want parents, grandparents, or family members to see updated photos more easily. If you plan to use it as a family gift, set it up first and make sure the recipient knows how to receive or view shared content.

Times Frame does not need to be positioned as a subscription product for normal photo and display use. You can use its photo display and supported smart display features through the Divoom app. If any future cloud or advanced service changes, please check the latest product page or app notice.

We recommend only sharing Times Frame access with people you trust and managing content through the Divoom app. Do not share account information publicly. If you are giving it as a gift, help the recipient set up their own account and review sharing settings.

Restart the device and app first, then make sure the device is close to the router and connected to a stable Wi-Fi network. If setup still does not finish, try a phone hotspot or another Wi-Fi network. If the issue continues, send us your product model, app account ID, app version, and a short video of the setup process.

Times Frame can work well on a desk, shelf, bedside table, or wall-style display area, depending on how you want to use it. For daily widgets and work information, a desk setup is convenient. For family photos and home decor, a shelf or visible room display area may feel warmer.

Times Gate is a multi-screen smart pixel display for desk setups, creators, gamers, and productivity users. It can show clocks, weather, stocks, social stats, pixel art, RGB-style visuals, and app widgets. It is a desktop dashboard, not a Bluetooth speaker.

Times Gate is designed as a desktop display and should be used with power connected. It is not intended to be used like a portable Bluetooth speaker with battery playback.

Yes. Times Gate uses the Divoom app for setup, customization, and supported widgets. Wi-Fi is needed for online data features such as weather, stock information, social data, and other connected content.

Power on Times Gate, open the Divoom app, add the device, and follow the app setup steps. Keep the device close to your phone and router during setup. If the connection fails, check Wi-Fi password, router compatibility, app permissions, and whether a phone hotspot works.

Times Gate can show supported online data such as weather, stock information, social stats, and app widgets. Data availability and refresh behavior depend on the supported feature, network connection, app version, and data source.

Times Gate can display some local or previously configured visual content depending on the mode, but online widgets such as weather, stock data, and social stats require internet access. For the full experience, use it with Wi-Fi and the Divoom app.

Some developer resources are available for advanced users. If you want to explore API or custom integrations, review our API documentation and contact developer@divoom.com for development-related questions.

MiniToo is a compact Divoom speaker with a cute design, daily audio use, and visual display features depending on the model. It is suitable for desks, bedrooms, dorm rooms, and small gift occasions.

MiniToo can be used for Bluetooth audio, and supported display or app features depend on the model. If your MiniToo model supports online or app-based features, use the Divoom app and follow the product setup instructions.

For music playback, connect MiniToo through your phone’s Bluetooth audio list. For supported display or customization features, open the Divoom app, add the device, and follow the setup steps.

If your MiniToo model includes a display, supported visual customization can be managed through the Divoom app. Available features may vary by model and app version.

MiniToo is designed for casual daily listening in small spaces such as desks, bedrooms, and dorm rooms. If you need very loud audio for large rooms or parties, choose a larger speaker or karaoke product.

Pixoo-64 is a 64x64 pixel-art display made for pixel graphics, animations, clocks, social counters, and smart widgets. It is a creative pixel canvas rather than a regular photo frame or simple LED light.

Pixoo-64 is mainly a pixel-art display. It is not meant to replace a Bluetooth speaker or a high-resolution digital photo frame. Choose it if you want pixel art, animations, social counters, and desk or wall visuals.

Pixoo-64 is designed as a display device and should normally stay connected to power during use. It is not a battery-powered portable speaker.

Yes. Pixoo-64 supports social media counter-style displays and other smart widgets depending on app support and account/platform availability. If a platform changes its data access rules, widget availability may change.

Advanced users may explore custom code, API, or smart home integrations where supported. For development questions, check our API documentation or contact developer@divoom.com.

Ditoo-Pro is a retro pixel-art Bluetooth speaker with a mechanical-style keyboard design and a 16x16 pixel screen. It combines music playback, pixel art, clock, alarm, and desk decoration.

Turn on Ditoo-Pro, enable Bluetooth on your phone or computer, and select the speaker from the Bluetooth audio list. For pixel art and display features, connect it through the Divoom app as well.

Ditoo-Pro is both a Bluetooth speaker and a visual desk accessory. It is a good choice if you want a speaker that also adds personality to your desk, gaming room, bedroom, dorm, or gift setup.

Yes. Ditoo-Pro includes clock and alarm features, making it useful for bedside tables, desks, and dorm rooms.

Tiivoo-2 is a retro pixel Bluetooth speaker with a photo album display. It can also work as an FM radio, alarm clock, white noise device, Pomodoro timer, and compact retro desk speaker.

Yes. Tiivoo-2 includes a photo album display, so you can add a personal visual touch while using it as a speaker and desk display.

Yes. Tiivoo-2 supports FM radio, making it more versatile than a basic Bluetooth speaker.

Tiivoo-2 supports Bluetooth playback and may support other playback modes such as TF card or USB-C audio, depending on the current product specifications. Check the Tiivoo-2 product page for the latest details.

Choose Tiivoo-2 if you want a photo album display, FM radio, and a compact retro speaker. Choose Ditoo-Pro if you prefer the mechanical keyboard style, 16x16 pixel screen, and stronger retro desk statement.

If your MiniToo model supports these functions, you can use the Divoom app to set alarm or white noise features. This makes it suitable for bedside tables, dorm rooms, and small daily routines.

Charge it with a compatible adapter and cable for at least 30 minutes, then try turning it on again. If it still does not start, try another cable and adapter, then contact us with your order number and a short video.

Yes. MiniToo is a good choice when you want a small, cute, and easy-to-place Divoom gift for a desk, bedroom, dorm room, or casual music use.

Check the Wi-Fi connection first, then restart the Divoom app and the device. Make sure your router allows new devices and that you are not using public Wi-Fi that requires web login. If needed, test with a phone hotspot or another router.

Pixoo-64 is designed for pixel art, animations, social counters, clocks, and smart widgets. It is more like a creative display canvas than a simple ambient light. If you mainly want room lighting, a light strip may be enough; if you want custom visual content, Pixoo-64 is a better fit.

Yes. You can use Ditoo-Pro as a regular Bluetooth speaker without the app. However, the Divoom app is needed for pixel art, animations, clock faces, alarm settings, and deeper customization.

For battery service or replacement questions, contact us with your order number, product model, and issue video. Please do not open the device yourself if you are unsure, as this may affect safety and warranty coverage.

Yes. Ditoo-Pro is a popular gift for people who like music, retro tech, mechanical keyboard style, pixel art, gaming desks, and cute room decor.

Tiivoo-2 supports visual display features through the Divoom app, including photo and pixel-style content. Lyric display depends on phone system, music app, playback source, region, and app version.

Yes. Tiivoo-2 supports alarm and white noise functions, so it can work well as a bedside speaker, clock, relaxation device, and compact retro display.

Yes. Tiivoo-2 combines music, photos, FM radio, pixel visuals, alarm, white noise, and retro design, making it a strong gift choice for people who like cute and useful desk products.

We provide a 12-month warranty for eligible quality-related defects on products sold directly by Divoom. Warranty service requires valid proof of purchase, such as a Divoom order number, sales invoice, or dated receipt from an authorized Divoom seller. To request warranty support, please send us your product model, purchase proof, issue description, and photos or a short video showing the problem. You can also review our Refund Policy for warranty and return terms.

Products bought from the Divoom Amazon store should first follow Amazon order and return rules for order-related issues. For product defects within the eligible warranty period, we can review the case with proof of purchase and product details.

If you purchased from an offline store or local retailer, please keep the dated receipt. Warranty handling may depend on whether the seller is an authorized Divoom channel. Send us the product model, purchase date, receipt, and a short video of the issue. If the order needs to be handled by the original store, we will let you know the next step.

Please contact us before sending anything back. We will confirm whether the order is eligible for return or exchange and provide the correct return address for your region. After shipping the return package, send us the tracking number so we can follow the return status. Unless we confirm otherwise, the customer is usually responsible for the return shipping cost.

Please provide your order number, proof of purchase, product model, purchase date, a description of the issue, and photos or a short video showing the problem.

If your product is outside the one-year warranty period, free replacement may not be available. Still, you can contact us with your order number, product model, and issue details. We can check whether paid repair, replacement parts, or a special discount for a new purchase is available.

If the courier confirms the package is lost, we will review the order and tracking record and provide a suitable solution such as refund or reshipment. In some cases, we may need to wait for the courier investigation result first. Please provide your order number and tracking number so we can follow up with the carrier. You can also review our Shipping Policy.

We handle repair support online first and may not have a local repair shop in every country. Please share the product model, issue details, purchase channel, purchase date, warranty status, and a short video with us. Depending on the issue, we can help with troubleshooting, firmware checking, replacement review, part support, paid repair guidance, local repair advice, or a discount option for a new product.

Replacement parts are most relevant for visible external accessories such as stands, cables, remote controls, or detachable parts. Built-in electronics and batteries are not normal self-service parts. If you need an accessory, please send us the product model, order information, and a photo of the part so we can match it correctly. Some older accessories may have been discontinued, and current versions may use the Divoom app instead of a remote control.

Yes. If your Pixoo-64 stand is broken, send us a photo of the broken stand and your Pixoo-64 order information. We will help check whether the correct stand or the closest available solution is available.

For older products, support options depend on the model, product age, warranty status, and parts availability. We may not have replacement batteries or repair parts for discontinued models. Please contact us with your product name, purchase date, proof of purchase, and a short video of the issue. We will check whether repair guidance, local repair advice, or a discount option for a newer model is available.

No. Do not open or modify the product yourself for repair. Self-repair may damage the device and can affect warranty eligibility. For battery, internal parts, screen, or circuit issues, please contact us first so we can recommend a safer repair or support option.

Please contact us with your order number, a photo of the product you received, the package label, and the color or item you originally ordered. After we confirm the issue, we will help arrange the next step, such as exchange, return, replacement, or another suitable solution.

For backpack repair, please contact us with your order number, photos, and a clear description of the problem. If the issue is fabric, zipper, strap, or sewing related, a local tailor may sometimes be the fastest and most affordable option. If the issue is related to the LED display or electronic module, we will help check whether support or replacement parts are available.

If you bought from an official authorized dealer, your product can usually receive warranty support according to the local authorized dealer process. Please provide proof of purchase and store information so we can verify the channel. Products bought from unauthorized channels may not be eligible for official warranty support.

Yes. Most USB-powered Divoom products can be used internationally with the correct local USB power adapter and original cable. The key is the USB output, such as 5V/2A or 5V/3A, not whether the wall power in the country is 110V or 220V. For delivery details by region, please review our Shipping Policy.

Most USB-powered Divoom products can be used in 220V regions with a suitable local USB adapter. Please follow the required output listed on the product page.

Argentina belongs to our shipping category for regions outside the United States and Europe. For regions outside the United States and Europe, shipping fees are based on order size, weight, and destination, and standard shipping usually takes 7-15 business days. You can also check the current shipping rules in our Shipping Policy.

Yes. France is in Europe. Our Shipping Policy says most United States and Europe orders are shipped free from local warehouses and arrive in 2-5 business days.

Local store availability varies by country and city. Please contact us with your location and the product you want, and we can help check whether an authorized local channel is available.

Official local channel availability can change. Please contact support@divoom.com with your city and the product you want so we can help check available purchase options. If no confirmed local channel is available, the Divoom official website is the recommended option.

For San Francisco customers, the recommended official purchase channels are divoom.com and the Divoom Amazon store. We recommend these two channels because U.S. orders can usually ship faster through our U.S. warehouse or Amazon fulfillment, and official purchases give you better protection for product authenticity, quality, warranty, and after-sales support. Buying from divoom.com is a good choice if you want the latest products, bundles, color options, and official promotions; buying from the Divoom Amazon store is convenient if you prefer Amazon checkout, delivery, and order records. Unless we list a confirmed local retail partner, the official website and Divoom Amazon store are the safer purchase paths.

Most international orders include the product and charging cable, but many models do not include a country-specific wall plug. Use a local USB wall adapter with the correct output, usually 5V/2A or 5V/3A depending on the product.

Some countries or regions require a tax ID, TR ID, CPF/CNPJ, DNI, or similar customs information before delivery. If your destination requires it, we will ask you to provide the required customs ID so the parcel can clear customs correctly. Please make sure the information is accurate to avoid delays or return.

In many cases we can ship to countries with customs requirements, but the recipient may need to provide local customs information and pay duties or taxes charged by local customs. Before ordering, contact us with your country and product choice so we can help check the current shipping notes.

Warehouse depends on destination, product availability, and current logistics routes. Some United States and Europe orders may ship from local warehouses, while other international orders may ship from China or another available warehouse.

Offline availability depends on your country or region and local authorized partners. If you want to buy locally, contact us with your country, city, and product interest, and we can help check whether there is an official or authorized channel near you.

Please email support@divoom.com within 24 hours if your email, phone number, or shipping address is wrong. Include your order number and the complete correct information, including receiver name, street, city, state or province, ZIP/postal code, country, phone number, and email. If the order has not shipped, we will try to update it. If it has shipped, we can help check the carrier status, but changes depend on the carrier.

Order confirmation emails are sent to the checkout email address after a successful order. If it does not arrive, first check spam or promotions folders. If you may have entered the wrong email or used another checkout email, send us your payment confirmation, checkout email if known, approximate order time, and shipping name through Contact Us, so we can locate the order record.

If your order has not shipped, contact us as soon as possible with your order number and the details you want to change. We will check whether we can update the color, address, phone number, or cancel the order before shipment. Once the package has shipped, order details usually cannot be changed directly and cancellation is usually no longer possible. In that case, we can guide you through the return process after delivery according to the return policy.

Please include your order number, product name, purchase date, country, and a clear description of your question when contacting us through support@divoom.com or Contact Us. For shipping issues, include the tracking number, full address, and phone number. For technical issues, include the product model, app version, phone model, photos, and a short video showing the full issue. For warranty or return requests, include proof of purchase and the reason for the request.

After your order ships, we will send the shipping confirmation and tracking information to the email address used at checkout. You can use the tracking number in that email to check the delivery status on the courier website, on the tracking link we provide, through the Contact Us page, or on 17TRACK. Some international packages may show a YT, DHL, or other carrier tracking number before the final local courier updates. If the tracking page has not updated for a short time, the package may still be in transit or waiting for the next carrier scan. If you did not receive an order confirmation, cannot find the tracking email, or the tracking has stopped updating for several days, please contact us with your order number, checkout email address, full name, shipping country, and any payment or order screenshot you have. We can help confirm whether the order has shipped, resend the tracking information, check with the courier, or provide the latest available delivery update.

Delivery contact information can be updated before shipment. Send the order number and correct phone number to support@divoom.com within 24 hours after placing the order. After shipment, delivery information may no longer be changeable.

We can provide order-related documents based on the order record, such as an order confirmation or receipt. Please contact us through support@divoom.com or Contact Us with your order number and checkout email so we can locate the correct order.

If payment succeeded but the order cannot be found, the most likely causes are a different checkout email, delayed order confirmation, or payment/order sync delay. Send us your payment confirmation, checkout email, and approximate order time through support@divoom.com or Contact Us, and we can locate the order record.

For general product, order, warranty, return, and shipping support, contact support@divoom.com or use the chat button on our website. For business cooperation, bulk orders, corporate gifts, and special discount requests, contact mia@divoom.com. For developer, API, Times Gate, or Pixoo-64 technical development questions, contact developer@divoom.com.

We first confirm your order and product information, then guide you through the most likely troubleshooting steps. If the issue can be solved through settings, charging, app update, Wi-Fi change, reset, or firmware update, we will walk you through it. If the product appears defective or the shipment has a problem, we will review the order, warranty, photos, videos, and tracking information, then confirm the next step such as replacement, return, refund review, repair option, or discount support.

Sometimes we can apply for a special discount code depending on the situation, such as repeat purchase, out-of-warranty support, bulk order, event gift, or customer care case. Please contact us with your product interest, order history if relevant, quantity, country, and timeline.

Please provide your full delivery name, phone number, email, complete shipping address, city, state or province, ZIP/postal code, and country. If color selection is needed, also tell us your preferred color. We will use this information to arrange shipment and update you with tracking when available.

If you are interested in reviewing Divoom products, please contact us with your channel link, audience profile, country, preferred product, and delivery information. We will review whether the product is a good fit for your content and confirm sample availability.

A short video helps us confirm the issue faster than text alone. Please record the product model, power or charging status, indicator light, screen behavior, app page if relevant, and the steps that trigger the problem. Send the video together with your order number.

If you cannot find your order number, send us the purchase email, recipient name, shipping address, approximate order date, payment screenshot if available, and the platform where you placed the order. We will use this information to help locate the order record.