Return

Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
  • 1. Log in to your account:
         1.1 In the Email field, enter your email address, and then click Continue.
         1.2. In your email account, open the email sent from our store and copy  the six-digit verification code included in the email.
        1.3 Go back to the online store, and then enter a six-digit verification code.
  • 2. Click the order that you want to submit the return for.
  • 3. If your order has more than one item, then select the items that you want to return.
  • 4. Select a return reason and add a note for the store.
  • 5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

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