Fast answer
FAQ and product help
Read common answers before contacting us, especially for charging, setup, app, shipping, and warranty questions.
Pesquisas populares
- De alta qualidade
- Portátil
- Com alma
- Caixa de som
Divoom support
Contact Us
Choose the fastest support path before sending an email. Most order, tracking, return, warranty, and product questions can be routed with the links below.
What do you need help with?
Start with the path that matches your request so the right team can review your order, product question, return, warranty case, or business inquiry.
Order status
Track a shipped order
If you have a tracking number from the shipping email, use order tracking first. If the tracking looks wrong, send us the order number and tracking number.
Return or warranty
Start a return or product issue review
Use the request page for returns, warranty review, product defects, damaged arrivals, or missing package follow-up.
Business contact
Bulk orders, dropshipping, affiliates
Tell us your company, country, sales channel, product interest, expected quantity, and timeline.
Email support
If FAQ, tracking, and request pages do not solve your issue, contact us by email at mia@divoom.com.
For order questions
Include order details
- Divoom.com order number or checkout email.
- Tracking number if the order has shipped.
- Delivery country and the issue you see.
For product questions
Show the issue clearly
- Product model and serial number if available.
- Short description of the issue.
- Photos, screenshots, or a short video.