Your Times Gate shows a blank weather widget. Your Pixoo-64 stopped connecting to WiFi after months of working fine. Your Times Frame clock is stuck on yesterday's timezone. Before you factory-reset or contact support, there is one step that solves a surprising number of these issues: checking for a firmware update.
Firmware is the software that runs inside your Divoom device. It controls how the display renders content, how WiFi and Bluetooth connect, how the app communicates with the hardware, and which features are available. Divoom releases firmware updates to fix bugs, improve stability, add new clock faces or widgets, and patch security issues. Keeping your device updated is the single most effective way to prevent and resolve common problems.
The official Divoom App is your primary tool for firmware management. It handles device discovery, WiFi configuration, content sync, and firmware updates in one place. If you have not installed it yet, download it from the App Store or Google Play before continuing.
What Firmware Controls on Your Device
Firmware is not the same as the Divoom App. The app runs on your phone and sends instructions to the device. Firmware runs on the device itself and determines how it executes those instructions. When firmware is outdated, the app may show features that the device cannot yet render, or the device may respond slowly, drop WiFi connections, or display garbled pixel art.
On the Times Gate, firmware controls the five-screen rendering engine, RGB ambient lighting effects, data feed parsing for stocks and crypto, and the WiFi module that keeps all five screens updated in real time.
On the Pixoo-64, firmware manages the 64x64 LED matrix refresh rate, social media counter polling intervals, Bluetooth pairing stability, and dual-band WiFi switching.
On the Times Frame, firmware handles the transparent IPS display driver, 64GB storage indexing for photos and videos, multi-user sharing authentication, and the clock face and widget rendering pipeline.
When any of these subsystems behave unexpectedly, a firmware check should be your first diagnostic step — before resetting, re-pairing, or contacting support.
How to Check Your Current Firmware Version
Checking firmware version takes less than a minute. The exact menu labels may vary slightly depending on your app version and device model, but the path is consistent across the three WiFi-enabled smart displays.
Times Gate firmware check
Open the Divoom App, tap your Times Gate in the device list, then tap the settings icon (gear) in the upper-right corner. Scroll to "Device Info" or "About." The current firmware version appears next to "Firmware Version" or "Software Version." If a newer version is available, the app will display an "Update Available" banner at the top of the settings page.
Pixoo-64 firmware check
Open the Divoom App, select your Pixoo-64 from the device list, then tap the settings gear. Look for "Device Info" or "Firmware" in the settings menu. The version number is displayed alongside the device serial number and WiFi MAC address. If the app detects a newer firmware, it will prompt you with an update notification.
Times Frame firmware check
Open the Divoom App, select your Times Frame, then tap the settings gear. Navigate to "Device Info" or "About This Device." The firmware version is listed alongside storage capacity and connection status. The app checks for updates automatically when connected, but you can also tap "Check for Updates" manually.
Before updating firmware:
- Keep your phone within Bluetooth range of the device throughout the update
- Make sure your device is connected to WiFi and has at least 50% battery or is plugged into power
- Do not close the Divoom App or navigate away from the update screen until it completes
- If the update fails, restart both the device and the app, then try again before contacting support
How to Update Firmware Step by Step
The firmware update process is similar across all three WiFi-enabled Divoom smart displays. Follow these steps when the app notifies you of an available update, or when you want to manually check:
Step 1: Connect and verify. Open the Divoom App and make sure your device is connected and showing as "Online" in the device list. If the device is offline, bring it closer to your router, restart it, and wait for it to reconnect before proceeding.
Step 2: Open device settings. Tap the device name, then tap the gear icon to open settings. Navigate to "Device Info," "About," or "Firmware Update" depending on your app version.
Step 3: Check for updates. If the app has not already notified you, tap "Check for Updates" or similar. The app will query Divoom servers and compare your current version with the latest available release.
Step 4: Start the update. If an update is available, tap "Update" or "Download and Install." The app will download the firmware package and transfer it to your device over WiFi. Do not close the app, turn off the device, or disconnect from WiFi during this process.
Step 5: Wait for the reboot. After the firmware transfers, the device will install it automatically and reboot. The screen may go blank or show a progress indicator. This is normal. Wait for the device to return to its normal display before interacting with it.
Step 6: Verify the new version. Once the device restarts, go back to "Device Info" in the app and confirm the firmware version number has changed. Test one or two core functions — a clock face, a weather widget, or a pixel art animation — to make sure everything works as expected.
Common Firmware Issues and Troubleshooting
Most firmware-related problems fall into a few categories. Here is how to identify and resolve them:
WiFi keeps dropping after months of stable use. This is one of the most common symptoms of outdated firmware. Before resetting your router or device, check for a firmware update. Divoom periodically releases WiFi stability patches that address connection drops, especially for dual-band routers that switch between 2.4GHz and 5GHz.
App shows features the device does not display. If the Divoom App offers a widget, clock face, or function that your device does not render, the device firmware may be too old to support it. Update firmware first. If the feature still does not appear after updating, confirm that your specific model supports it — not all features are available on all devices.
Update fails or gets stuck. If the firmware update progress bar stops or the app reports an error, do not panic. Restart the device (unplug and replug, or hold the power button), force-close and reopen the Divoom App, make sure your phone is close to the device, and try again. If the update fails three times in a row, contact Divoom support with your product model, phone model, app version, and a short video of the update process.
Device behaves erratically after update. In rare cases, a firmware update may introduce a regression. If your device was working fine before the update and now has new problems, report the issue to Divoom support with the specific firmware version number. Do not attempt to roll back firmware manually — there is no user-facing rollback tool, and attempting to flash older firmware can brick the device.
App cannot find the device after update. If the device disappears from the app after a firmware update, try removing it from your device list and re-adding it. Make sure Bluetooth and WiFi are both enabled on your phone. If the device shows a pairing screen but the app cannot discover it, restart both the device and your phone before trying again.
End-of-Support and Longevity Expectations
Divoom does not publish a fixed end-of-support schedule for individual products, but the company has historically provided firmware updates for several years after a product launches. The Times Gate, Pixoo-64, and Times Frame are all current-generation products that receive ongoing firmware support.
Here is what to expect over the lifecycle of your device:
- Active support period: New features, bug fixes, and security patches are released regularly. Check for updates every few months, or whenever you notice a connectivity or rendering issue.
- Maintenance period: After the active feature development phase, Divoom continues to release critical bug fixes and security patches. New features may slow down, but existing functionality remains supported.
- End of support: Eventually, a product may reach end-of-support where no new firmware updates are released. The device will continue to work with its last firmware version, but new app features may not be compatible. Divoom support can still help with troubleshooting existing functionality.
If you are buying a used Divoom device, check the firmware version before and after pairing. An older device that has not been updated in a long time may need multiple update cycles to reach the current version. If the previous owner never updated, the first update after pairing may take longer than usual.
For current setup guides, troubleshooting references, and tutorial videos, always consult the official Divoom Product Manual. The manual is updated alongside firmware releases and reflects the latest app and device behavior.
Frequently Asked Questions
How often should I check for firmware updates on my Divoom device?
Check for updates every two to three months, or whenever you notice a connectivity issue, rendering glitch, or missing feature. The Divoom App also checks automatically when your device is connected, so you may receive a push notification when a new firmware version is available.
Will a firmware update delete my saved pixel art or photos?
A normal firmware update should not delete your saved content. However, it is always good practice to back up important pixel art creations and photo albums before updating. On the Times Frame, photos stored in the 64GB internal storage are preserved during updates. On the Pixoo-64 and Times Gate, community art and custom designs are cloud-synced through your Divoom account.
Can I roll back to an older firmware version?
No. Divoom does not provide a user-facing firmware rollback tool. If a new firmware version introduces a problem, contact Divoom support with your product model, the firmware version number, and a description of the issue. Do not attempt to flash older firmware manually, as this can permanently damage the device.
What should I do if the firmware update fails repeatedly?
Restart both the device and your phone, make sure the device is plugged into power and within WiFi range, force-close and reopen the Divoom App, and try again. If the update fails three times, contact Divoom support with your product model, phone model, app version, WiFi settings, and a short video of the update process. The support team can help determine whether the issue is related to setup, firmware, or the app.
Do I need WiFi to update firmware?
Yes. Firmware updates for the Times Gate, Pixoo-64, and Times Frame require a WiFi connection to download the firmware package from Divoom servers. The app transfers the package to the device over WiFi. Make sure your device is connected to a stable WiFi network before starting the update.
How long does a firmware update take?
A typical firmware update takes 3 to 10 minutes from download to reboot, depending on your WiFi speed and the size of the update. Do not close the app or disconnect power during this time. The device will restart automatically when the installation is complete.
Products Covered in This Guide
Keep Your Device Running Smoothly
Firmware updates are not optional maintenance — they are the most reliable way to keep your Times Gate, Pixoo-64, or Times Frame working as intended. Before you reset, re-pair, or contact support, open the Divoom App and check for updates. Most connectivity, rendering, and feature gaps are resolved by a single firmware update.
For detailed setup instructions, troubleshooting references, and the latest tutorial videos, visit the Divoom Product Manual. If you need direct assistance, Divoom support can help determine whether your issue is related to firmware, app configuration, or hardware.
