The Divoom app is the free control center for every modern Divoom desk device. Whether you just unboxed a Times Gate, a Times Frame, or a Ditoo-Pro, you need the app to unlock pixel art, smart widgets, photo uploads, clock sync, and device customization. This FAQ covers the most common questions about downloading, pairing, connecting, and troubleshooting, so you can get your desk setup running in minutes.
Every answer below is built around real Divoom products and the app they share. If you run into something this FAQ does not cover, each section links to a deeper guide.
Divoom App Download
Where do I download the Divoom app? Is it free?
The official Divoom app is free to download and available on trusted mobile platforms. No upfront payment or subscription is required for core features.
- iOS: Search Divoom on the App Store
- Android: Search Divoom on Google Play Store
The app works exclusively with genuine Divoom hardware. For a full walkthrough of its capabilities, see the Divoom App Guide for Pixel Art and Smart Displays.
Bluetooth Pairing (Ditoo-Pro)
How do I pair my Ditoo-Pro with the Divoom app?
The Ditoo-Pro uses Bluetooth for audio playback and app pairing for all visual features. Basic audio works through your phone native Bluetooth settings, but pixel art, clock faces, animations, and alarms require the app.
- Power on your Ditoo-Pro and place it near your phone
- Enable Bluetooth on your phone
- Open the Divoom app and follow the in-app pairing prompts
Tip: Connecting Ditoo-Pro through your phone Bluetooth settings alone does not unlock screen customization. Always complete the pairing inside the Divoom app for full control.
For more Bluetooth troubleshooting, read the Divoom Bluetooth Pairing Guide for Pixel Speakers.
Wi-Fi Setup (Times Gate and Times Frame)
How do I connect Times Gate to Wi-Fi?
The Times Gate desk dashboard uses Wi-Fi to power live weather widgets, calendar sync, real-time clock updates, and dynamic pixel content. Setup is handled entirely through the Divoom app.
Wi-Fi requirement: Only 2.4 GHz networks are supported. 5 GHz networks will not appear during setup. If your router broadcasts both bands, make sure your phone is connected to the 2.4 GHz network before starting the app setup flow.
How do I connect Times Frame to Wi-Fi?
The Times Frame smart display uses Wi-Fi for photo and video uploads, live weather readouts, customizable clock faces, countdown timers, and widget updates. Like Times Gate, all configuration goes through the Divoom app.
Connect your phone to a 2.4 GHz network, then follow the in-app instructions. Once connected, Times Frame can receive new content remotely and display uploaded photos even after the initial setup.
For a complete walkthrough of widgets and clock faces, check the Divoom Clock, Weather, and Widget Setup guide.
Device Reset
How do I reset my Divoom device?
Reset procedures vary by product. Resets resolve unresponsive screens, failed pairing attempts, or connection conflicts. Two approaches exist:
- Hardware reset: Most Divoom devices have a pinhole reset button or a button combination. Check the product underside or included manual for the exact location
- App-initiated reset: Some products allow a factory reset from within the Divoom app Settings menu
Refer to the product-specific manual or the in-app help section for the precise reset workflow for your device model.
Common Troubleshooting
Why is my device not showing up in the app?
Most detection issues come from simple connectivity conflicts. Try these fixes in order:
- Make sure the device is powered on and near your phone or router
- Check that Bluetooth (for Ditoo-Pro) or 2.4 GHz Wi-Fi (for Times Gate and Times Frame) is active on your phone
- Update the Divoom app to the latest version
- Remove old Divoom entries from your phone Bluetooth or Wi-Fi saved networks, then re-pair
- Confirm no other phone is currently connected to the device
Can I control multiple devices from one app?
Yes. The Divoom app supports managing multiple compatible devices from a single account. You can switch between Times Gate, Times Frame, and Ditoo-Pro without downloading separate apps or logging in and out.
Divoom Devices That Work With the App
Every desk product in the current Divoom lineup connects to the same app. Here is how each one uses it:
- Times Gate: Smart desk dashboard -- Wi-Fi sync, custom widgets, clock displays, dynamic pixel art
- Times Frame: Transparent smart display -- photo and video uploads, weather and calendar widgets, remote content sharing
- Ditoo-Pro: Retro pixel art Bluetooth speaker -- custom pixel designs, community artwork, smart desk tools
Explore the full lineup of compatible hardware in the Smart Display Collection and Pixel Art Speakers Collection.
