Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
- 1. Log in to your account:
1.2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
1.3 Go back to the online store, and then enter a six-digit verification code.
- 2. Click the order that you want to submit the return for.
- 3. If your order has more than one item, then select the items that you want to return.
- 4. Select a return reason and add a note for the store.
- 5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.