Eligible channel
Divoom.com orders
Orders placed on the official Divoom website on or after July 29, 2026 receive 12+6 months of warranty coverage.
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Official Divoom store benefit
12+6 Month Official Store Warranty
Orders placed on Divoom.com on or after July 29, 2026 receive the standard 12-month warranty plus an extra 6 months of the same warranty coverage.
Who gets the extra 6 months?
The extra warranty period is a direct benefit for customers who buy from the official Divoom online store. It does not apply retroactively to past orders.
No extra step
No forced registration
You do not need to register a product to receive the extra 6 months. Keep your order number or purchase record for support review.
Same protection
Months 13-18 match months 1-12
The extended period follows the same coverage rules as the first 12 months for eligible quality-related defects.
Channel rules
Different sales channels may show different warranty, return, or after-sales terms. The 6-month extension is only a Divoom.com benefit.
- Amazon, Temu, Shein, marketplace, retail, and reseller orders follow the warranty terms shown by that platform or seller.
- The Divoom.com 6-month extension is not retroactive and does not change third-party platform policies.
- Unauthorized sellers, second-hand purchases, missing purchase proof, misuse, accidental damage, unauthorized repair, or normal wear may be excluded from warranty service.
What changes from the effective date?
The base warranty remains simple. The change is the extra official-store coverage window for new Divoom.com orders placed from the effective date onward.
| Divoom.com orders from July 29, 2026 12-month standard warranty plus 6-month official-store extension. | Total coverage 18 months under the same eligible quality-defect coverage rules. |
|---|---|
| Orders before July 29, 2026 Not retroactively upgraded unless Divoom announces a separate exception. | Third-party platform orders Covered according to the policy displayed by Amazon, Temu, Shein, the marketplace, retailer, or seller. |
Warranty claim details
The first sections explain the official-store benefit. The terms below clarify replacement coverage, claim windows, shipping responsibility, exclusions, and liability limits.
Replacement products
All replacement products carry the same warranty period as the original defective product, or 3 months from the replacement date, whichever is longer. Warranty ends after a product is fully refunded.
Claim validity during warranty
Warranty claims for product defects are valid during the applicable warranty period. For Divoom.com orders eligible for this official-store benefit, that period is 18 months from purchase. Claims submitted after the applicable warranty period cannot be processed.
When the buyer pays shipping
Shipping costs must be covered by the buyer in these cases:
- Returns for any reason other than a confirmed defect.
- Warranty claims made outside the original country of purchase.
- Accidental returns initiated by the buyer.
- Returning personal items.
- Returning products claimed to be defective but confirmed to be functioning normally by Divoom quality control.
- Returning defective items by international shipping.
- Costs related to unauthorized returns, meaning any return made outside the approved warranty process.
Not covered by warranty
- Products without sufficient proof of purchase.
- Lost or stolen products.
- Products outside the warranty period.
- Non-quality-related issues after the applicable warranty period ends.
- Free products.
- Products repaired by a third party.
- Damage caused by external factors.
- Damage caused by misuse, including but not limited to drops, extreme temperatures, water exposure, or improper operation.
- Products purchased through illegal channels.
Divoom is not responsible for
- Data loss caused by the use of Divoom products.
- Personal items returned to Divoom.
If an item is returned with a prepaid shipping label provided by Divoom, Divoom is responsible for damage or loss in transit. For returns not related to quality issues, the buyer is responsible for any damage or loss in transit. For non-quality-related warranty claims, Divoom does not provide refunds for items damaged in transit.
Quick answers
These answers are designed to keep the policy clear for customers and support teams.
Does the extra 6 months require product registration?
No. Divoom.com orders can be verified by order number, checkout email, or valid proof of purchase.
Is the 13th to 18th month different from the first year?
No. Months 13-18 follow the same warranty coverage rules as months 1-12 for eligible quality-related defects.
Do Amazon, Temu, Shein, or other marketplace orders get the extra 6 months?
No. Third-party platform orders follow the policy shown on the platform or seller page. The extra 6 months is a Divoom.com official-store benefit.
What should I provide for a warranty claim?
Please send your order number or proof of purchase, product model, issue description, and photos or a short video showing the problem.