Divoom support request
Use this form for Divoom.com returns, product issues, and warranty claims. Marketplace orders from Amazon, Temu, Shein, retailers, or resellers can be submitted for support guidance, but the final return and warranty rules follow the policy shown by that platform or seller.
Order details, product information, and photos or video links help support review your case faster.
Clear information helps us route your case correctly and reduces back-and-forth emails.
Submit your order number, checkout email, product model, and a clear description. Eligible Divoom.com quality claims may be reviewed under the 12+6 Month Official Store Warranty.
Review warranty policyYou can submit a support question here, but returns, refunds, and warranty handling must follow the policy shown by the marketplace, retailer, or seller where you purchased the product.
If the product is defective, damaged, or not working as expected, include a link to clear photos or a short video. You can also wait for support to request more evidence by email.
